Position Description

Job Title: Customer Care Representative

General Description:

This position is responsible for answering inbound order placement calls for
customers. This role also responds to general inquiries, all while providing exceptional service.

Core Duties and Responsibilities:

Ability to process customer orders in a calm, reassuring and professional manner that promotes the company’s “Always Say Yes!” philosophy.
Follow appropriate system suggestions on additional product options
Ability to accept and quickly apply coaching and feedback in order to improve individual performance and customer experience.
Advanced communication and decision making skills.
Ability to handle multiple tasks such as actively listen to our caller’s needs while navigating internal systems and consistently providing resolution using existing policy (or reaching out to support staff when needed) to support the “Always Say Yes!” philosophy.
The ability to successfully work in a fast-paced and ever-changing environment while meeting performance expectations as set forth by the company.
Ability to seek out accurate and complete information to all callers in each situation.
Every employee is expected to be reliable and punctual in reporting for scheduled work.
Ability to be flexible as needed to meet the fluctuating business needs (i.e. overtime, delayed lunches and/or breaks).
Regular onsite attendance is an essential function of this position
Additional duties as assigned.

Position Requirements:

High school diploma or equivalent
Preferred 1-2 years experience in a call center environment
2+ years experience providing exceptional customer service
Demonstrated ability to communicate clearly and articulately
Advanced analytical, problem solving, and decision making skills
Proven experience in an envirionment that requires strong multitasking skills