Position Description

Job Title: Wellness Specialist

General Description:

This position is responsible for answering inbound calls from customers directing our callers to quality products and formulations that may improve their quality of life. This role also discusses various health related topics.

Core Duties and Responsibilities:

To deliver accurate and continually updated information regarding Life Extension products, disease protocols, disorders, and magazine articles to LEF customers.
To answer questions regarding specific product information, including product ingredients, recommended dosages and usage to Life Extension customers by phone.
Ability to research and convey complex health-related (and scientific) information in an educated, reassuring, and professional manner while in a real-time environment.
Ability to accept and quickly apply coaching and feedback in order to improve individual performance and customer experience.
Advanced listening and decision making skills.
Ability to actively listen to our callers, utilize effective and insightful probing questions to isolate needs, while simultaneously documenting information for future discussions.
Ability to handle multiple tasks such as actively listen to our caller’s needs while navigating internal systems and consistently providing accurate and complete information on the requested topic.
Periodically reviews basic lab results with customers making appropriate product suggestions based on the organization’s core beliefs.
Every employee is expected to be reliable and punctual in reporting for scheduled work.
Ability to be flexible as needed to meet the fluctuating business needs (i.e. overtime, delayed lunches and/or breaks).
Travel as needed (Florida Advisors only).
Additional duties as assigned.

Position Requirements:

Prefer Bachelor's degree with a focus on Science/Health, such as Biology, Chemistry, Nutrition, Nursing, Public Health, Wellness, Health Promotion or Dietary field
Knowledge of vitamins & supplements preferred
Intermediate computer knowledge
Advanced knowledge of online researching tools such as PubMed, Internet Explorer, etc.
Proven ability to navigate through and extract information from internal and external sites
Advanced multitasking capabilities
Requires ability to sit for prolonged periods of time